Organisations Overview
An organisation is a customer workspace — a tenant. It's the container that everything else belongs to: the subscription, the products, the settings, and the people who can access it.
What Belongs to an Organisation
| Belongs to the organisation | Belongs to your personal account |
|---|---|
| Subscription and products (CX, Outreach) | Your name |
| Organisation name and point of contact | Your password |
| Members and their roles | Your preferences |
| Region / data residency | — |
Your membership is the link between your account and an organisation, and it carries your role for that organisation. The same account can belong to several organisations, each with a different role. See Organisation Memberships.
One Account, Many Organisations
Because a single account can hold memberships in many organisations, you can move between them without signing out. How that works in practice — choosing an organisation at sign-in, switching between them, and bookmarking a specific organisation — is covered in Switching Organisations.
Regions and Data Residency
When an organisation is created, it's hosted in a single core region, chosen during sign-up. That region determines where the organisation's data is stored and processed, and it's fixed for the life of the organisation.
The supported regions are:
| Region | Location | AWS region code |
|---|---|---|
| Sydney | Australia | ap-southeast-2 |
| Oregon | United States of America | us-west-2 |
| North Virginia | United States of America | us-east-1 |
| London | United Kingdom | eu-west-2 |
An organisation lives in one region only — there is no multi-region capability. Within a region, services run across multiple Availability Zones to protect against localised data-centre failures.
Managing an Organisation
- Settings (name and point of contact) are covered in Organisation Settings.
- People and roles are covered in User Management and Roles and Permissions.