User Management Overview
User management is how you control who belongs to an organisation and what role they hold. It's available to Org Admins and Admins from the Users area of the NeonNow Admin app.
This section covers people who access an organisation through the NeonNow Admin app and the roles described in Roles and Permissions. It is not the same as provisioning Amazon Connect agents for a contact centre — that's done in the CX product. See Removing the right thing below.
The User Table
The Users area lists everyone with a membership in the current organisation. For each person you can see their name, email, and a role badge showing their role (Org Admin, Admin, Operations or Campaigner). People who've been invited but haven't accepted yet are shown with an invited status — and they stay in the list even if they decline (see Inviting Users).
From here you can:
- Invite users — new or existing
- Manage roles — update a member's role and resend invitations
- Remove users — take someone out of the organisation
Who Can Manage Users
Both Org Admins and Admins can manage users, within one limit that comes from the role hierarchy:
- You can only invite or assign roles at or below your own.
Operations and Campaigner members can't manage users.
Admin-App Membership vs. Contact-Centre Users
There are two separate concepts that both involve "users":
| Managed here (NeonNow Admin app) | Managed in CX | |
|---|---|---|
| What | Organisation memberships and Admin-app roles | Contact-centre agents on Amazon Connect |
| Roles | Org Admin, Admin, Operations, Campaigner | Agent, Supervisor, Manager |
| Where | NeonNow Admin app → Users | CX product |
Adding someone here gives them access to the organisation in the NeonNow Admin app; it does not create an Amazon Connect agent. Provisioning agents is covered in the CX documentation.