Getting Started
Log in and use full screen controls for contacts.
After Call Work (ACW) and Wrap Codes
Wrap codes and notes for calls and conferences.
Agent Tasks
Create, receive and pass on agent tasks.
Chat
Inbound webchat with templates and bot transcripts.
Reply to and forward inbound customer emails.
Outbound SMS
Send outbound texts to customers from templates.
Reporting & Dashboards
Live wallboard and service level metrics.
Templates
Reusable templates for emails, chats and texts.
Transferring Non-Voice Interactions
Move chats, tasks and emails to another agent.
Voice Callbacks
Accept callback requests and auto dial customers.
Voice Calls
Take, transfer and conference voice calls.