Getting Started
The supervisor interfaces and what each does.
Contact Searching
Searching for past customer contacts, coming soon.
Custom Schedules
Editing custom schedules used by contact flows.
Insights Reporting
The reporting dashboards built for supervisors.
Monitor And Barge
Monitoring live calls and chats, barging on voice.
Operational Parameters
Updating operational parameters used by flows.
Queues & Routing Profiles
Where to find queues and routing profiles.
User Management
Adding, editing and managing contact centre users.